PRIVACY POLICY
Effective Date: January 2025
Valmente Wellness and Healing Center LLC
Website: https://valmentewhc.com
1. Introduction
Valmente Wellness and Healing Center LLC (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website valmentewhc.com, contact us, or engage in our psychiatric or mental-health services, including medication management, psychotherapy referrals, and telehealth.
This Privacy Policy applies to website interactions and communication data.
For protected health information (PHI) created during treatment, please refer to our HIPAA Notice of Privacy Practices, which governs clinical records and patient rights under HIPAA.
2. Information We Collect
A. Information You Provide Directly
We may collect:
– Name
– Email address
– Phone number
– Message content submitted through contact forms
– Appointment requests
– Information entered into scheduling forms
– Any details voluntarily entered into website fields
B. Automatically Collected Information
Through analytics tools or standard server logs, we may collect:
– IP address
– Browser type
– Device type
– Pages visited
– Date and time of visits
– General (non-identifying) location information
C. Cookies & Tracking Technology
We may use:
– Essential cookies (site functionality)
– Analytics cookies (traffic measurement)
– Elementor/WordPress functional tools
– Embedded third-party scripts used strictly for site performance
3. How We Use Your Information
We may use collected information to:
– Respond to inquiries and messages
– Schedule appointments and respond to requests
– Provide telehealth and behavioral-health services
– Send administrative or service-related communications
– Improve website performance
– Maintain website security and prevent abuse
We do not sell your personal information.
4. Disclosure of Information
We may share your information only:
– With service providers assisting with website hosting, email delivery, analytics, or scheduling
– With HIPAA-compliant business partners (for PHI only)
– To comply with applicable laws or court orders
– To protect security, prevent fraud, or enforce policies
We do not share personal information for advertising or promotional purposes.
5. SMS/Text Messaging & Required Mobile Clause
If you opt in to receive SMS/text messages (such as appointment reminders), we may collect your mobile phone number and communication preferences.
Required Disclosure:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may opt out of text messaging at any time by replying STOP.
6. Telehealth Privacy
Telehealth sessions are conducted through secure, HIPAA-compliant platforms.
Information exchanged during telehealth visits is treated as PHI and protected under HIPAA.
7. Use of Third-Party Tools
Our website may integrate with:
– WordPress & Elementor
– Online contact and scheduling tools
– Email delivery platforms
– Analytics services (if enabled)
These tools may collect limited technical data under their own privacy practices.
We do not use:
– Third-party advertising
– Behavioral tracking
– Data brokers
8. Data Security
We take appropriate measures to protect your information, including:
– Secure servers
– Encrypted website traffic (HTTPS)
– HIPAA-compliant practices for clinical data
– Access restricted to authorized personnel
9. Children’s Privacy
Our website and services are not intended for children under age 13 without parental consent.
We do not knowingly collect children’s personal information through the website.
10. Colorado Residents (CPA Rights)
Under the Colorado Privacy Act, Colorado residents may:
– Request access to their personal data
– Request corrections
– Request deletion
– Opt out of targeted advertising (we do not use it)
– Request a copy of their personal data
To make a request, contact us at the email below.
11. Links to External Websites
Our website may include links to external sites.
We are not responsible for their content or privacy practices.
12. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us:
Valmente Wellness and Healing Center LLC
5585 Erindale Drive, Ste #203
Colorado Springs, CO 80918
Email: info@valmentewhc.com
Website: https://valmentewhc.com
13. Updates to This Policy
We may update this Privacy Policy periodically.
The revised version will be posted with a new effective date.